Find answers to your questions by browsing the subject below. If you do not find an answer for your question please contact customerservice@sumner.com
About "My Account"
Store your shipping and billing info with us by setting up an account. Click on "My Account" and visit the "Create New Account" link. We keep your customer data private. You can also check out without creating an account. Simply fill out the required information each time.
Finding What You Want
There are two ways to view our parts inventory.
First you can navigate to the product you are interested in through the "Products" section. Within each product page click on the "Parts" link to view all of the parts for a particular product. Click on the "Purchase Now link by the part you need and you will be guided through the checkout process.
Use the search drop down list at the top of each page to select "Search Parts" and then enter the part # that you are looking for.
Using the Shopping Cart
Clicking "Add to Cart" will place a desired product into your Shopping Cart. To see what you have placed in your cart click "View Cart" at the top of each page. To remove an item go to "View Cart" and click on "Remove" beside the item you wish to take out of your cart.
Our shopping cart utilizes "cookies" in your browser to remember who you are and what you have placed in your cart. You will not have to remember a membership number or a password.
Placing An Order
To place an order, follow these steps:
Search or browse our store and add items to your cart as described in "Using The Shopping Cart."
Visit "View Cart" and click "Check Out."
Fill out the shipping, billing, and payment info on our secure page.
Wait for your products to arrive.
Payment Options
We accept Visa, MasterCard, American Express and Discover. We can only ship to the billing address of the credit card holder. The billing address must match the address listed on your credit card. All credit card orders are verified with the cardholder's bank and will be canceled if the information is incorrect. Please make sure that telephone numbers and email addresses are correct. The telephone number has to be a land line. Mobile phone numbers will not be accepted.
Ordering by Mail or Fax
In addition to being able to order parts online, Sumner also makes available ordering by mail and fax. Download one of the following forms and follow the instructions for fax and mail ordering.
Once you download these documents, you will need either Microsoft Word or Adobe Acrobat Reader to view and print.
Our Commitment To Quality
We produce only the highest quality products and we stand behind them...
Purchase Agreement - Please Read Carefully
By pressing the "check-out" button you are authorizing Sumner Manufacturing Co. to charge your credit card in-full at the time of order for the parts/products that you have added to your "Shopping Cart". This will also include the respective shipping charges as well as sales tax for the residents of Texas (8.25 %)
